Frequently Asked Questions
Everything you need to know about your professional lash supplies.
How long does shipping take for professional orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while express shipping options are available at checkout for urgent lash appointments.
Are your lash adhesives medical grade?
Yes, all Lash Pro Supplier adhesives are professional-grade and formulated with high-quality ingredients. We recommend our products for certified lash technicians only to ensure safe and proper application.
What is your return policy on opened liquids?
For hygiene and safety reasons, we cannot accept returns on opened adhesives, primers, or removers. However, if a product is defective, please contact our support team within 14 days for a replacement.
Do you offer bulk discounts for salons?
Absolutely! We offer tiered pricing for bulk purchases of trays and liquids. Please visit our 'Pro Rewards' page or contact our sales team to set up a wholesale account.
How should I store my lash adhesive to ensure longevity?
Adhesives should be stored in a cool, dry place away from direct sunlight, ideally in an airtight container with silica gel. Avoid storing them in the refrigerator once opened to prevent moisture condensation.
Can I modify my order after it has been placed?
Because we strive for fast fulfillment, orders are processed quickly. If you need to make a change, please email us within one hour of placement, and we will do our best to assist you.